We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk at our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easygoing personality while being perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

We aim to make guests and visitors feel comfortable and valued on our premises.

Responsibilities

• Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
• Greet and Welcome to Guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc., and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort, and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements and skills

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation