Front Office Executive

Experience: 2-3 yrs
Qualification: Any Graduate
Eligibility Criteria: Must be able to add, subtract, multiply and divide. General knowledge of computers. Excellent interpersonal communication and customer service skills. Maintains professional appearance and demeanour at all times.
Preferred Candidate: Male/Female
  • Anywhere

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Job Profile

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquiries about their stay.
  • Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Other duties may be assigned based on company needs.

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