CRM

Experience: 2-3 yrs
Qualification: Any Graduate
Eligibility Criteria: Good Communication Skills. ( Hindi, English, Gujarati )
Preferred Candidate: Female
  • Anywhere

Other Requirements

Age Limit: 20-35 Max
Salary Range: According to Current Pay

Responsibilities

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
  • The ideal background of a CRM Manager:

Remarks
WE ARE LOOKING FOR THIS PROFILE ON ERGENT BASIS…  SO PLEASE UPDATE ME IF YOU HAVE ANY..

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